Site logo
Log In

Bilingual Customer Service Call Representative – Call Center

Full-Time

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

This position is inactive

Jamaica Hospital

Bilingual Customer Service Call Representative

Call Center

Non- Union/Non- Exempt

NOW HIRING – CUSTOMER SERVICE CALL CENTER REPRESENTATIVES

Company: TJH Medical Services, PC
Locations: Jamaica Queens, NY
Salary: $24.00 – $26.00/hr. (DOE)
Employment: Full-Time, Immediate Start

About Us

TJH Medical Services, PC is a multi-specialty physician practice with 30 locations offering a full range of medical, diagnostic, and surgical services. We are committed to delivering exceptional patient care across our Ambulatory Care Centers (JHMC & FHMC).

We are seeking experienced, bilingual (English/Spanish) Customer Service Call Center Representatives to join our team and provide a positive patient experience from first contact to appointment completion.

Key Responsibilities

  • Answer incoming calls and schedule patient appointments in EPIC
  • Provide supportive, professional, and courteous service to patients
  • Follow specialized scripts to deliver accurate patient information
  • Update patient demographics and pre-register patients in EPIC
  • Notify management of scheduling or system issues promptly
  • Utilize Cisco Systems, EPIC, and other Call Center resources effectively
  • Assist at the Front Desk by registering and discharging patients as needed
  • Reschedule and confirm patient appointments as required
  • Perform other related duties as assigned, including emergency support

 

Tagged as: CSR, spanish

Requirements

Qualifications

  • Minimum 2 years of recent medical office experience
  • Bilingual in English and Spanish (required)
  • High School Diploma or GED required
  • Strong computer skills (basic Excel, email, EPIC proficiency) Excellent oral, written, and listening communication skills
  • Ability to multitask, learn quickly, and adapt to changing practices Exceptional organizational skills Ability to occasionally lift/move up to 25 pounds

Why Join TJH?

  • Competitive hourly pay: $24–$26/hr. DOE
  • Stable, full-time position with immediate start
  • Work for a large, respected multi-specialty medical organization Opportunity to grow and advance within our healthcare system

Apply Today For immediate consideration, submit your resume in confidence to: [email protected]
Job Overview

Related Jobs

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.
Accept

Cart

Cart

Share