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Telephone Operator – P/T 15 hrs.

Position Overview:

Responsible for managing high-volume incoming and outgoing calls using a computerized switchboard system. Provides critical communication support during emergencies and ensures accurate routing of calls and messages across hospital departments. Acts as a key liaison for both internal staff and external callers, including patient families and emergency services.

Core Responsibilities:

  • Operate a computerized switchboard console to answer, screen, and route calls efficiently and professionally.
  • Handle all emergency calls, including “Stat Calls,” Code Blue (Team 7000), and fire/emergency alerts by paging appropriate personnel per hospital protocols.
  • Collaborate with emergency services (NYPD, FDNY) and place 911 calls when necessary.
  • Respond courteously to inquiries from patient families; assist in locating patient rooms and transferring calls accordingly.
  • Address and escalate caller concerns or complaints to appropriate departments for resolution.
  • Assist in the preparation and maintenance of On-Call Schedules for the different departments.
  • Prepare and maintain the Nursing Administration on-call schedule for Manhattan and Queens locations.
  • Announce overhead pages across the hospital intercom system during critical situations.
  • Perform administrative support tasks, including data entry and assignment of pagers and beepers to doctors, interns, and supervisory staff.

Tagged as: switchboard, telephone

Requirements
  • High School Diploma or GED
  • Experience with multi-line or computerized switchboard systems.
  • Familiarity with hospital protocols or healthcare environments.
  • Exceptional communication and customer service abilities.
  • Strong organizational and multitasking skills in high-pressure environments.
  • Proficiency with hospital communication systems and computer software.
  • Calm and composed demeanor during emergencies.
  • Knowledge of proper telephone etiquette and interdepartmental coordination.
Job Overview
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