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PATIENT INFO REPRESENTATIVE

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

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Jamaica Hospital

PATIENT INFORMATION REPRESENTATIVES

Jamaica Hospital Medical Center a member of the Medisys Health Network is a 404-bed fully accredited community-based teaching hospital and Level I Trauma and Stroke Center. Our goal is to improve the health of our community by working closely with our patients and their families as well as their primary care physicians and other health providers.  

We are seeking Patient Information Representatives for immediate Full-Time evening shift  opportunity in our Neonatal ICU Unit,  As a Patient Information Representative, you’ll be a vital member of our nursing team,   responsible for providing clerical, medical records maintenance, and reception duty support on a nursing unit. Additional duties will include:

  • Assisting patients in obtaining services, understanding policies, and making health care decisions.
  • Assembling charts for patient admissions.
  • Coordinating communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interviewing patients or their representatives to identify problems relating to care.
  • Maintaining knowledge of community services and resources available to patients.
  • Referring patients to appropriate health care services or resources.
  • Investigating and directing patient inquiries or complaints to appropriate medical staff members and following up to ensure satisfactory resolution.
  • Assisting and explaining policies, procedures, or services to patients
Requirements
  • High School Diploma or equivalent.
  • One-year secretarial experience is required.
  • Prior hospital experience working as a medical secretary, medical assistant, or patient care representative is desirable.
  • Demonstrated excellent organizational and interpersonal skills.
  • Satisfactory written and verbal communication skills are required.
  • Must have good computer skills and software applications (Microsoft Office Word, Excel, and PowerPoint).
Job Overview

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