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CUSTOMER SERVICE REPRESENTATIVES – CALL CENTER

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

This position is inactive

Jamaica Hospital

CALL CENTER

NON- UNION/NON- EXEMPT

TJH Medical Services, PC a multi-specialty Physician Practice with 30 locations, offers a full range of medical, diagnostic, and surgical services. We are currently seeking experienced Customer Service Call Center Representatives for immediate f/t opportunities.  

SUMMARY OF RESPONSIBILITIES:

Within this role, selected candidates will utilize hospital software programs to schedule patient appointments; address patient inquiries regarding clinics and physicians within the JHMC & FHMC Ambulatory Care centers; ensure positive customer service experience; maintain, fulfill, and/or follow up TJH/JHMC/FHMC, Medisys and Call Center corporate compliance policies, procedures, and HIPAA requirements.

DUTIES & RESPONSIBILITIES

  • Answering phone calls and making patient appointments in EPIC.
  • Interacting with patients in a supportive, caring manner providing exemplary customer service. 
  • Following specialized scripts to present and deliver patient information and messages when provided.
  • Notifying management of problems in making appointments in a timely manner
  • Notifies management of problems with phone or EPIC system at the Office level.
  • Updating patient demographics and pre-registers in EPIC.
  • Utilizing Cisco Systems/EPIC programs in an effective and efficient manner.
  • Utilizing resources provided by Call Center management i.e. AMS Connect messages, provider enrollment grid, etc. in an effective, efficient manner.
  • Assist at the Front Desk Registering and Discharging patients as needed.
  • Rescheduling of patient's appointments as needed.
  • Scheduling and Confirming Appointments
Requirements
  • High School Diploma or GED required.
  • Excellent Computer (basic competency, excel, email, etc.)  and typing skills required
  • Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
  • Able to multitask, learn and assimilate new information and adapt to practice changes quickly.
  • Exceptional organizational skills
  • Must be able to occasionally lift and/or move up to 25 pounds.

For Immediate Consideration Forward Resume to:

[email protected]
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