AMBULATORY CARE REPRESENTATIVES – ER REGISTRARS

NOTE: CANDIDATES SELECTED FOR THE ER will be required to attend four (4) weeks of full-time daytime (8:30 – 5:00 pm) training in Insurance Verification & Epic EMR system.****

The Emergency Department at Jamaica Hospital Medical Center is a fully equipped, comprehensive treatment area, offering state-of-the-art patient care to some of the most complex trauma and injuries. We are staffed with an expert team of Board-certified Emergency Medicine physicians, physician assistants, nurses, and nurse assistants along with robust support staff.   We are currently seeking Ambulatory Care Representatives (Registrars) for immediate full-time day, evening, and night shift opportunities.

Within this high-stress and fast-paced environment, selected ACRs will obtain, update, and register patients’ demographic and insurance information into the EPIC computer system. Additional duties will include: 

DUTIES:

• Ensuring EMTALA protocols are adhered to by initiating registration after triage completion.
• Printing and placing Identification bracelets on all patients.
• Registering all patients who present to the Medical Emergency Department, Mental Health Emergency Department, and Pediatric Emergency Department.
• Obtaining ID and insurance cards and scanning them into EPIC.
• Obtaining, verifying, and updating all registration elements (PCP, Pharmacy, Contacts) according to established policies.
• Reviewing medical record histories to ascertain past ID and insurance information.
• Verify insurance eligibility via RTE or insurance portals at the time of registration.
• Checking patient eligibility for Medicare, Medicaid, Blue Cross, and Healthfirst payors.
• Obtaining patient signatures on registration and COB forms.
• Interviewing ER patients to follow up, verify and update demographic and insurance information.
• Operating facsimile and scanning equipment to obtain/transmit medical insurance data.
• Completing account notes with Admit/Observation action steps taken.
• Marking accounts for Financial Office review.