Bilingual Customer Service Call Representative – Call Center

Bilingual Customer Service Call Representative

Call Center

Non- Union/Non- Exempt

NOW HIRING – CUSTOMER SERVICE CALL CENTER REPRESENTATIVES

Company: TJH Medical Services, PC
Locations: Jamaica Queens, NY
Salary: $24.00 – $26.00/hr. (DOE)
Employment: Full-Time, Immediate Start

About Us

TJH Medical Services, PC is a multi-specialty physician practice with 30 locations offering a full range of medical, diagnostic, and surgical services. We are committed to delivering exceptional patient care across our Ambulatory Care Centers (JHMC & FHMC).

We are seeking experienced, bilingual (English/Spanish) Customer Service Call Center Representatives to join our team and provide a positive patient experience from first contact to appointment completion.

Key Responsibilities

• Answer incoming calls and schedule patient appointments in EPIC
• Provide supportive, professional, and courteous service to patients
• Follow specialized scripts to deliver accurate patient information
• Update patient demographics and pre-register patients in EPIC
• Notify management of scheduling or system issues promptly
• Utilize Cisco Systems, EPIC, and other Call Center resources effectively
• Assist at the Front Desk by registering and discharging patients as needed
• Reschedule and confirm patient appointments as required
• Perform other related duties as assigned, including emergency support

Tagged as: CSR, spanish