Patient Info Representative

DEPARTMENT: NURSING       Alternating Weekends

Jamaica Hospital Medical Center a member of the Medisys Health Network is a 404 bed fully accredited community-based teaching hospital and Level I Trauma and Stroke Center. Our goal is to improve the health of our community by working closely with our patients and their families as well as their primary care physicians and other health providers.  We are proud of our uncompromising commitment and approach in providing the highest levels of professional, compassionate care to the many culturally diverse, underserved patients and residents in Queens.

We are seeking a Patient Information Representative for immediate full-time and part-time opportunities. As a Patient Information Representative, you’ll be a vital member of our nursing team,   responsible for providing clerical, medical records maintenance, and reception duty support on a nursing unit. Additional duties will include:

• Assisting patients in obtaining services, understanding policies, and making health care decisions.

• Assembling charts for patient admissions.

• Coordinating communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
• Interviewing patients or their representatives to identify problems relating to care.

• Maintaining knowledge of community services and resources available to patients.

• Referring patients to appropriate health care services or resources.

• Investigating and directing patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

• Assisting and explaining policies, procedures, or services to patients.