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The Call Center Associate

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

This position is inactive

Jamaica Hospital

Responsible for the daily Operations of the Transportation Coordination Center.Create Daily work schedule for drivers. Monitor drivers and make adjustments to schedule when needed.
Coordinate communications during disasters following hospital disaster policy and procedures.
Receive emergent and non-emergent requests for patient movement from Jamaica Hospital Medical Center sites.Receive routine and urgent requests for departments serviced by Motor Transportation.
Coordinate radio, cellular, paging and communications between all drivers and different departments.Coordinates transportation needs of staff using outside vendors.Maintains daily logs and registers.Maintain computer records.
Input call data into computer.Completes additional assignments as directed by supervisory staff.
Forwards paperwork/logs in an expeditious manner.
Review, collate and forward ambulance call report in a timely manner.Ability to drive company vehicles whenever necessary.

Requirements
Current New York State Emergency Medical Technician Certification or higher. New York State Drivers License. High School Diploma or Equivalent. Previous on –the-job computer/database experience required. Experience working in a health care environment an asset. Good verbal and written communications skills required.Good organizational and time management skills required. Ability to produce high quality work in accordance with hospital standards required. Ability to work to work well under pressure required. Ability to use good judgment in assessing difficult situations required.Knowledge of general office practices, procedures and standards required.Knowledge of medical terminology required.
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