On-Call Center Associates

NOTE: “To be considered for this role, YOU MUST hold a current New York State Emergency Medical Technician (EMT) certification or higher. Applicants without this certification cannot be considered.”

On-Call Center Associates

Department: Pre-Hospital Care | Jamaica Hospital Medical Center – Queens, NY
Work Schedule: On-Call                   Salary: $24/hr. – $28.26/hr.

Jamaica Hospital Medical Center, a 404-bed, Level I Trauma Center, has been ranked among the top 5% in the nation for Clinical Excellence (Healthgrades 2020). We are dedicated to providing high-quality, cost-effective care to our diverse Queens community.

We are currently seeking On-Call Center Associates to join our 24-hour Call Center and support daily transportation coordination operations.

Role Overview:

As a Call Center Associate, you will oversee the daily operations of the Transportation Coordination Center, ensuring efficient patient movement and emergency response coordination.

Key Responsibilities:

• Assign daily work schedules and make real-time adjustments.
• Tracking driver status and responding to schedule changes.
• Implementing hospital disaster protocols and facilitating emergency communications.
• Receiving, processing, and coordinating emergent & non-emergent transport from hospital sites.
• Utilizing radio, cellular, and paging systems to coordinate transport needs.
• Arranging external transportation for staff as needed.
• Maintain logs, register, and computer records, to ensure accurate call documentation.
• Collecting, reviewing, and forwarding ambulance reports,
• Operating company vehicles when necessary.

Tagged as: call associate, EMT, per diem