OPERATIONS MANAGER
DEPARTMENT: Transportation Coordination Center
Location: Jamaica, Queens – New York
The Jamaica Hospital Medical Center's MediSys Health Network provides emergency ambulance services in the New York City 911 system and operates one of the largest hospital-based ambulance services within the five boroughs of New York City. Our MediSys Ambulance teams provide emergency response and inter-facility transports to and from hospitals, private residences, and doctor’s offices on a pre-scheduled or emergent basis. Highly trained certified emergency medical dispatchers work diligently to coordinate all aspects of patient transportation. Our Transport Coordination Center utilizes a sophisticated, state-of-the-art computer-aided dispatch (CAD) system to continually monitor on-time performance. We are currently seeking an experienced Operations Manager to oversee and manage the daily operations of our Ambulance Service Transportation Coordination Center.
DUTIES:
- Overseeing all aspects of the Transportation Coordination Center.
- Managing and coordinating the daily operations of the center and all employees assigned to the center.
- Reviewing, analyzing, and approving overtime and extended hours as needed
- Assisting in compiling monthly statistics for Quality Management.
- Adhering to Jamaica Hospital Medical Center and the MediSys Health Network departmental policies and procedures as well as applicable JCAHO/regulatory agency requirements.
- Demonstrating and promoting service excellence at all times.
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