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OPERATIONS MANAGER

DEPARTMENT:  Transportation Coordination Center

Location:  Jamaica, Queens – New York

The Jamaica Hospital Medical Center's   MediSys Health Network provides emergency ambulance services in the New York City 911 system and operates one of the largest hospital-based ambulance services within the five boroughs of New York City.  Our MediSys Ambulance teams provide emergency response and inter-facility transports to and from hospitals, private residences, and doctor’s offices on a pre-scheduled or emergent basis. Highly trained certified emergency medical dispatchers work diligently to coordinate all aspects of patient transportation. Our Transport Coordination Center utilizes a sophisticated, state-of-the-art computer-aided dispatch (CAD) system to continually monitor on-time performance. We are currently seeking an experienced Operations Manager to oversee and manage the daily operations of our Ambulance Service Transportation Coordination Center.

DUTIES:             

  • Overseeing all aspects of the Transportation Coordination Center.
  • Managing and coordinating the daily operations of the center and all employees assigned to the center.
  • Reviewing, analyzing, and  approving overtime and extended hours as needed
  • Assisting in compiling monthly statistics for Quality Management.
  • Adhering to Jamaica Hospital Medical Center and the MediSys Health Network departmental policies and procedures as well as applicable JCAHO/regulatory agency requirements.
  • Demonstrating and promoting service excellence at all times.
Requirements
  • New York State Driver’s License.
  • Certified Medical Transport Executive required.
  • Certified Emergency Medical Dispatcher preferred.
  • College education preferred.
  • Computer/database experience required.
  • Experience working in a health care environment required.
  • Good verbal and written communications skills required.
  • Good organizational and time management skills required.
  • Ability to produce high-quality work in accordance with hospital standards required.
  • Ability to work well under pressure required.
  • Ability to use good judgment in assessing difficult situations required.
  • Knowledge of general office practices, procedures, and standards is required.
  • Prior Supervisory experience required

 

 

Job Overview
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