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Transportation Operation Manager

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

This position is inactive

Jamaica Hospital

OPERATIONS MANAGER

DEPARTMENT:  Transportation Coordination Center

Location:  Jamaica, Queens – New York

The Jamaica Hospital Medical Center's   MediSys Health Network provides emergency ambulance services in the New York City 911 system and operates one of the largest hospital-based ambulance services within the five boroughs of New York City.  Our MediSys Ambulance teams provide emergency response and inter-facility transports to and from hospitals, private residences, and doctor’s offices on a pre-scheduled or emergent basis. Highly trained certified emergency medical dispatchers work diligently to coordinate all aspects of patient transportation. Our Transport Coordination Center utilizes a sophisticated, state-of-the-art computer-aided dispatch (CAD) system to continually monitor on-time performance. We are currently seeking an experienced Operations Manager to oversee and manage the daily operations of our Ambulance Service Transportation Coordination Center.

DUTIES:             

  • Overseeing all aspects of the Transportation Coordination Center.
  • Managing and coordinating the daily operations of the center and all employees assigned to the center.
  • Reviewing, analyzing, and  approving overtime and extended hours as needed
  • Assisting in compiling monthly statistics for Quality Management.
  • Adhering to Jamaica Hospital Medical Center and the MediSys Health Network departmental policies and procedures as well as applicable JCAHO/regulatory agency requirements.
  • Demonstrating and promoting service excellence at all times.
Requirements
  • New York State Driver’s License.
  • Certified Medical Transport Executive required.
  • Certified Emergency Medical Dispatcher preferred.
  • College education preferred.
  • Computer/database experience required.
  • Experience working in a health care environment required.
  • Good verbal and written communications skills required.
  • Good organizational and time management skills required.
  • Ability to produce high-quality work in accordance with hospital standards required.
  • Ability to work well under pressure required.
  • Ability to use good judgment in assessing difficult situations required.
  • Knowledge of general office practices, procedures, and standards is required.
  • Prior Supervisory experience required

 

 
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