Dispatch Manager

Jamaica Hospital Medical Center a member of the Medisys Health Network is a fully accredited community-based teaching hospital and Level I Trauma and Stroke Center.   Our MediSys Health Network provides emergency ambulance service in the New York City 911 system and operates one of the largest hospital-based ambulance services within the five boroughs of New York City.  Our MediSys Ambulance teams provide emergency response and inter-facility transports to and from hospitals, private residences, and doctor’s offices on a pre-scheduled or emergent basis. Highly trained certified emergency medical dispatchers work diligently to coordinate all aspects of patient transportation. Our Transport Coordination Center utilizes a sophisticated, state-of-the-art computer-aided dispatch (CAD) system to continually monitor on-time performance. We are currently seeking an experienced Dispatch Manager to oversee and manage the daily operations of our Ambulance Service Transportation Coordination Center.

DUTIES:             

• Overseeing all aspects of the Transportation Coordination Center.
• Evaluating and overseeing the performance of contracted Ambulance/Ambulette providers.
• Providing daily supervision and oversight of Call Center Associates and Logistical team.
• Responsible for weekly payroll.
• Managing and coordinating the daily operations of the center and all employees assigned to the center.
• Reviewing, analyzing, and  approving overtime and extended hours as needed
• Assisting in compiling monthly statistics for Quality Management.
• Investigating and following up internal and external complaints against ambulance crews.
• Adhering to Jamaica Hospital Medical Center and the MediSys Health Network departmental policies and procedures as well as applicable JCAHO/regulatory agency requirements.
• Demonstrating and promoting service excellence at all times.