CASE MANAGEMENT ASSISTANT

Are you looking for a career that allows you to make a real lasting difference in the lives of patients? If so, we would love for you to join our passionate Case Management team at Jamaica Hospital Medical Center.
We have an exciting opportunity for a Case Management Assistant on our team who will collaborate with the interdisciplinary team to assist in the implementation of the discharge plan.
SUMMARY:
The Case Management Assistant is responsible for processing and documenting all incoming correspondence from Managed Care according to department protocols, obtaining timely approvals, and processing all inpatient denials; is responsible for coordinating all post-discharge services. This includes working closely with all members (case managers, social workers) of the interdisciplinary team to ensure a safe discharge plan; is responsible for providing administrative support to both internal and external customers. Responsibilities include addressing all incoming calls and correspondences, drafting and sending letters, scanning and copying documents; is responsible for the ordering and delivery of all DME required to ensure a safe and timely discharge for patients, as needed
Assist case managers, social workers, and other members of the interdisciplinary team in all discharge planning matters.

• Screen telephone and fax requests. Responds to inquiries and makes appropriate referrals.
• Input essential data into EMR systems Epic and AllScripts.
• Utilize knowledge of community resources to refer patients to appropriate services to ensure continuity and quality of care.
• Serve as liaison with community agencies and referral services.
• Coordinate the arrangements for referrals for transportation, durable medical equipment, residential facility placements and other facilities as needed for all eligible patients.

Tagged as: case management