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Patient Information Representatives – Multiple Units

Full-Time

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

Jamaica Hospital

Patient Information Representative (Full-Time)
Multiple Units Available | Jamaica Hospital Medical Center

Units:

  • 6 South Medical
  • Emergency Room (ER) Nursing
  • OBGYN NS – 2 North
  • Rehabilitation

Schedule: Full-Time (35–37.5 hours/week)

Union: LCL 1199
Weekend Availability: Required – must be available every weekend

Jamaica Hospital Medical Center, a member of the Medisys Health Network, is a 404-bed, fully accredited, community-based teaching hospital and a Level I Trauma and Stroke Center. We are currently seeking Patient Information Representatives for immediate openings across multiple clinical units.

As a Patient Information Representative, you will play a critical role in supporting patients, families, and clinical staff by ensuring accurate information flow and exceptional customer service.

Duties & Responsibilities

  • Utilize EPIC software to input, update, and retrieve patient information
  • Assemble patient charts for admissions
  • Assist patients with services, hospital policies, and healthcare-related questions
  • Coordinate communication between patients, families, medical staff, and administrative teams
  • Interview patients or representatives to identify care-related concerns
  • Investigate patient inquiries or complaints and follow up to ensure resolution
  • Maintain knowledge of community resources and refer patients as appropriate
  • Explain hospital policies, procedures, and services clearly and professionally

Tagged as: clerical, PIR

Requirements
  • High School Diploma or equivalent
  • Current or recent EPIC experience required
  • Minimum one year of secretarial/clerical experience
  • Prior OR scheduling experience highly desirable
  • Excellent organizational, communication, and interpersonal skills
  • Flexibility to work variable day or evening shifts
  • Must be available to work every weekend

 

 
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