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PATIENT INFORMATION REPRESENTATIVE – OBGYN

Full-Time

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

This position is inactive

Jamaica Hospital

PATIENT INFORMATION REPRESENTATIVE – OBGYN
NIGHT SHIFT 7P – 7:30A

MOTHER BABY (OBGYN)                      ALTERNATING WEEKENDS

Jamaica Hospital Medical Center a member of the Medisys Health Network is a 404 bed fully accredited community-based teaching hospital and level I Trauma and Stroke Center.

We are currently seeking a fulltime Patient Information Representative for immediate opportunity in our in our Mother Baby Unit.  As a Patient Information Representative, you’ll be a vital member of our OBGYN Department. Our ideal candidate must be flexible and able to work variable day or evening shifts.

DUTIES

  • Utilizing EPIC software to input, update and retrieve patient data
  • Assisting patients in obtaining services, understanding policies and making health care decisions.
  • Assembling charts for patient admissions.
  • Coordinating communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interviewing patients or their representatives to identify problems relating to care.
  • Maintaining knowledge of community services and resources available to patients.
  • Referring patients to appropriate health care services or resources.
  • Investigating and directing patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Assisting and explaining policies, procedures, or services to patients.

Tagged as: bilingual, PIR

Requirements
  • High School Diploma or equivalent.
  • High School Diploma or equivalent.
  • Must be bilingual (Spanish, Bengali, or Hind) / English
  • Must have AHA approved BLS
  • Must have current/recent EPIC experience
  • One-year secretarial experience required.
  • Prior OR scheduling experience highly desirable.
  • Demonstrated excellent organizational and interpersonal skills.
  • Satisfactory written and verbal communication skills required.
  • Must be adept in using Microsoft Office Word, Excel, and PowerPoint.
  • MUST be able to float as needed between day or evening shifts.
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