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Patient Access Training Associate – Healthcare Administration

Full-Time

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

Jamaica Hospital

Patient Access Training Associate – Healthcare Administration
Location: 111 Stewart Avenue, Hicksville, NY 11801
Employment Type: Full-Time | Salary: $65,000/yr + Full Benefits
Department: Patient Access | Shift: Day (37.5 hrs./week)

About Us
Jamaica Hospital Medical Center is seeking a dedicated Patient Access Training Associate to join our team. This role is perfect for someone passionate about staff development, healthcare access, and operational excellence.

Position Overview
The Patient Access Training Associate develops and delivers training programs to enhance staff performance, ensure compliance with healthcare standards, and improve patient access processes. This role collaborates with leadership to create engaging training, evaluate staff performance, and continuously improve training content.

Key Responsibilities
Training & Development

  • Conduct on-site and virtual training on policies, procedures, and system updates.
  • Maintain expertise in hospital protocols, EMR systems, and healthcare insurance programs.
  • Adapt training methods to suit diverse learning styles.
  • Identify gaps in training materials and recommend updates.

Program Management & Evaluation

  • Maintain and update training curriculum and schedules.
  • Assess training effectiveness and implement improvements.
  • Monitor trainee performance and provide guidance or corrective interventions.

Professional Development & Communication

  • Stay updated on industry trends and best practices.
  • Communicate effectively with trainees, peers, and supervisors.
  • Perform additional duties as assigned.

Tagged as: healthcare trainer, patient access, training associate

Requirements
  • Bachelor’s degree in healthcare or a related field OR a minimum of five (5) years of relevant experience in healthcare registration and/or insurance-related roles.
  • Extensive knowledge of healthcare insurance programs and public health systems.
  • Proficiency in EMR systems and patient registration processes.
  • Exceptional communication, organizational, and interpersonal skills. Strong attention to detail and the ability to multitask effectively.
Job Overview

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