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Director of Case Management & Social Work

Full-Time

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

This position is inactive

Jamaica Hospital

Director of Case Management & Social Work

Location: Jamaica Hospital Medical Center – Queens, NY
Job Type: Full-time
Salary: From $235K

About Us

Jamaica Hospital Medical Center (JHMC) is a 408-bed, fully accredited, community teaching hospital serving Queens and the surrounding NYC area for over a century. As a proud member of the MediSys Health Network, JHMC is nationally recognized for clinical excellence and innovation. Our hospital has received numerous accolades, including:

Healthgrades 2024 America’s 100 Best Hospitals Award (Top 5% nationwide)
First and only Joint Commission-Accredited Comprehensive Stroke Center in Queens
Affiliation with Memorial Sloan Kettering Cancer Center
We are expanding our services, including modernizing our Emergency Department, and are committed to delivering exceptional, patient-centered care.

Position Overview

JHMC is seeking a highly skilled Director of Case Management & Social Work to lead and oversee our Case Management and Social Work departments. This leadership role is responsible for implementing efficient care coordination strategies, ensuring regulatory compliance, and optimizing patient outcomes through effective resource utilization.

Key Responsibilities

Leadership & Operations

  • Oversee the daily operations of the Case Management and Social Work departments.
  • Supervise, mentor, and develop case managers, social workers, and support staff.
  • Establish training programs and conduct performance evaluations.
  • Monitor key performance indicators (KPIs) and implement quality improvement strategies.
  • Manage departmental budgets, staffing, and resource allocation.
  • Ensure compliance with federal, state, and accreditation standards (CMS, NYS DOH, Joint Commission).
  • Foster a collaborative team culture focused on continuous improvement.
  • Prepare and present reports on departmental performance to senior leadership.

Case Management & Social Work Oversight

  • Develop and manage utilization review, discharge planning, and care coordination processes.
  • Ensure patients receive comprehensive case management services, including assessments, care planning, and coordination.
  • Oversee care plans addressing physical, emotional, social, and psychological needs.
  • Resolve complex cases efficiently through interdisciplinary collaboration.

Tagged as: BSN, MSN, RN

Requirements
  • Education: BSN o Higher
  • Licensure:  Registered Nurse (RN) license preferred.
  • CCM or ACM certification

Experience:

  • 7-10 years of progressive leadership experience in hospital case management, social work, or care coordination.
    5+ years of leadership experience in a unionized hospital environment (Required).
  • Strong knowledge of CMS regulations, utilization management, and care transitions.
  • Skills: Proven leadership abilities, interdisciplinary team management, regulatory compliance, and strong communication skills.\

Apply Today!

If you are a results-driven leader passionate about advancing patient care, operational excellence, and staff empowerment, we encourage you to apply and join Jamaica Hospital Medical Center.

Work Location: On-site
Job Overview

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