Director of Person Centered Services
Join Jamaica Hospital Medical Center
Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.
With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.
As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.
Mission: To serve our patients and the community in a way that is second to none.
Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.
Jamaica Hospital has a career opportunity for a Director of Person Centered Services in our Nursing Education department. The Director of Person Centered Services, in collaboration with the Chief Quality Officer, is responsible for developing, implementing, and promoting a culture of person centered care across the facility which emphasizes outstanding service and compassion.
The Director works with all hospital departments and leaders to transform the experience of patients and families utilizing performance improvement strategies and tactics, as well as patient and employee engagement strategies.
The Director is responsible for implementing point of service patient relations and advocacy programs that function as a liaison between the patient /family to resolve perceived problems and complaints for the benefit of both the patient and the hospital including service recovery initiatives.
He/she collects, analyzes, presents data and oversees corrective action/performance improvement plans related to HCAHPS metrics and overall patient satisfaction.
The Director Leads and/or participates in patient experience and staff engagement related meetings and activities.
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