CUSTOMER SERVICE REPRESENTATIVES – CALL CENTER

CALL CENTER

NON- UNION/NON- EXEMPT

TJH Medical Services, PC a multi-specialty Physician Practice with 30 locations, offers a full range of medical, diagnostic, and surgical services. We are currently seeking experienced Customer Service Call Center Representatives for immediate f/t opportunities.  

SUMMARY OF RESPONSIBILITIES:

Within this role, selected candidates will utilize hospital software programs to schedule patient appointments; address patient inquiries regarding clinics and physicians within the JHMC & FHMC Ambulatory Care centers; ensure positive customer service experience; maintain, fulfill, and/or follow up TJH/JHMC/FHMC, Medisys and Call Center corporate compliance policies, procedures, and HIPAA requirements.

DUTIES & RESPONSIBILITIES

• Answering phone calls and making patient appointments in EPIC.
• Interacting with patients in a supportive, caring manner providing exemplary customer service. 
• Following specialized scripts to present and deliver patient information and messages when provided.
• Notifying management of problems in making appointments in a timely manner
• Notifies management of problems with phone or EPIC system at the Office level.
• Updating patient demographics and pre-registers in EPIC.
• Utilizing Cisco Systems/EPIC programs in an effective and efficient manner.
• Utilizing resources provided by Call Center management i.e. AMS Connect messages, provider enrollment grid, etc. in an effective, efficient manner.
• Assist at the Front Desk Registering and Discharging patients as needed.
• Rescheduling of patient's appointments as needed.
• Scheduling and Confirming Appointments