AMBULATORY CARE REPRESENTATIVE

Work Shifts Currently Available: Full-time and Part-time shifts
Day (7:30am – 4pm), Evening (4:00pm -12:30am), Overnight – 12am – 7:30am

Location Details:

Description:

****BEFORE APPLYING: Candidates hired in this position are required to attend four (4) weeks of full-time day time (8:30 – 5:00pm) training in Insurance Verification & Epic EMR system.****

Who We Are:

Jamaica Hospital Medical Center is a patient-focused, not-for-profit, community-based hospital, conveniently located off the Van Wyck Expressway in Richmond Hill, Queens. Our hospital facility and associated outpatient clinic sites provide many medical and clinical services to an underserved community. Our Emergency Department includes a Level 1 Trauma Center and is equipped with technology that rivals the nation’s most prestigious healthcare systems.

Jamaica Hospital Medical Center offers a comprehensive and growing array of services delivered by caring and highly skilled medical professionals. We are proud of the essential and elective services that we, as an organization, have provided to our growing community.

Our Emergency Department has exciting opportunities for Ambulatory Care Representatives with strong customer service and medical office experience for immediate part-time positions.

What You Will Do:

As an Ambulatory Care Representative, you’ll be the first point of contact for patients seeking care in our facility. Specific duties will include:

• Register patients for emergency room visits and – when applicable – inpatient services, obtain accurate patient demographic and insurance information.
• Scans all relevant documentation into the EHR / EMR system;
• Verifies all patient information on the Ambulance Call Report (ACR);
• Prepares ID bracelets and confirms patients are accurately identified before placement of the ID band on the patient;
• Completes registration visit questionnaires (i.e., language, travel, PCP, etc.);
• Verifies insurance eligibility at the time of patient registration;
• Accurately completes coding of insurance plan from insurance wizard;
• Provides patients with the information required by federal mandates, i.e., Patient Rights and Responsibilities, Advance Care Directives;
• Communicates all information and financial responsibility to the patient/guarantor;
• Distributes patient admission forms (chart);
• Perform other duties assigned.