COORDINATOR – LANGUAGE ASSISTANCE PROGRAM

Jamaica Hospital Medical Center located in Queens, NY seeks an experienced Coordinator for an employment opportunity in our Language Assistance Service program. We serve a diverse community and we pride ourselves on offering a variety of language assistance services to Limited English Proficient (LEP), Deaf, hard of hearing, blind, and visually impaired patients and/or their companions.
Our ideal candidate will have 3 -5 years of experience coordinating and facilitating the provision of Language Interpretation Services for patients with Limited English Proficiency.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Develop and implement systems to support and retain the capacity of JHMC to meet statutory, regulatory, legislative, and accreditation standards including office of Civil Rights policy guidance regarding LEP patients.
• Educate and train staff regarding LEP Policy requirements and language assistance program.
• Train and monitor usage of telephonic interpreter services.
• Maintain interpreter database and regularly update Language Bank.
• Prepare senior management reports regarding Language Assistance data and activities.
• Develop and coordinate Qualified Medical interpreter training, ensuring that all Qualified Medical Interpreters meet hospital requirements and are properly trained.
• Coordinate provision of written translation of documents needed for patient care.