Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.
With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.
As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.
Mission: To serve our patients and the community in a way that is second to none.
Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.
Jamaica Hospital Medical Center has a career opportunity for a Person-Centered Service Care Advocate. The Person- Centered Service Care Advocate works under the direction of the Network Director of Person-Centered Services Department to implement proactive service recovery program methods that enhance the patient’s experience within the Medisys Health Network.
His/her scope of responsibility includes working with the patient and families to address concerns, complaints, and if need be, escalate issues accordingly to appropriate personnel. The PCS Care Advocate works collaboratively to develop, implement, and participate In Person-Centered Care activities. PCS Care Advocate is responsible and accountable for promoting the culture of Person-Centered Care Concepts and practices within the organization
Job Type: Full-time, Day shift
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