MEDISYS AMBULANCE DISPATCH MANAGER

DEPARTMENT: Transportation Coordination Center
Location: Jamaica, Queens – New York Day 
Jamaica Hospital Medical Center a member of the MediSys Health Network is a fully accredited
community based teaching hospital and Level I Trauma and Stroke Center. Our MediSys Health
Network provides emergency ambulance service in the New York City 911 system and operates
one of the largest hospital-based ambulance services within the five boroughs of New York
City. Our MediSys Ambulance teams provide emergency response and inter-facility transports
to and from hospitals, private residences, and doctor’s offices on a pre-scheduled or emergent
basis. Highly trained certified emergency medical dispatchers work diligently to coordinate all
aspects of patient transportation. Our Transport Coordination Center utilizes a sophisticated,
state-of-the-art computer-aided dispatch (CAD) system to continually monitor on-time
performance. We are currently seeking an experienced Dispatch Manager to oversee and
manage the daily operations of our Ambulance Service Transportation Coordination Center.
DUTIES:

• Overseeing all aspects of the Transportation Coordination Center.
• Managing and coordinating the daily operations of the center and all employees
• assigned to the center.
• Reviewing, analyzing, and approving overtime and extended hours as needed
• Assisting in compiling monthly statistics for Quality Management.
• Adhering to Jamaica Hospital Medical Center and the MediSys Health Network
• departmental policies and procedures as well as applicable JCAHO/regulatory agency
• requirements.
• Demonstrating and promoting service excellence at all times.