CASE MANAGEMENT ASSISTANT

The Department of Case Management at Jamaica Hospital Medical Center provides chronic care management programs for patients. Our care management teams and programs support shared decision-making with the patients and families we serve.  We are currently seeking Case Management Assistants for immediate full-time opportunities.    

RESPONSIBILITIES:

Selected candidates will assist interdisciplinary teams in facilitating patient individualized care management and discharge planning services.

DUTIES WILL INCLUDE:

• Assisting patient/patient family members with information and referrals for Nursing Homes,  (Dialysis Centers and other community resources).
• Utilizing ePACES to request and receive HIPPA-compliant Claim, Eligibility, Claim Inquiry and Prior Approval/DVS transactions.
• Utilizing ECIN AND ECIN software systems to input, update and transmit patient information.  
• Acting as a liaison between Nursing Homes, Case Managers and Social Work Staff.
• Documenting and updating patient charts in EPIC.
• Coordinating and managing patient transportation referrals, DME acquisitions and residential facility placements.  
• Processing Managed Care denials and approval requests.
• Assisting in quarterly report compilation.
• Performing unrelated duties in times of emergency
• Performing other duties as assigned or when necessary.