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DESKTOP SUPPORT TECHNICIAN

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

This position is inactive

Jamaica Hospital

DESKTOP SUPPORT TECHNICIAN

Jamaica Hospital Medical Center is a renowned Queens-based community hospital and Level 1 Trauma Center.  We are currently seeking an experienced Desktop Support Technician for an immediate onsite career opportunity.  

Position Overview:

As Desktop Support Technician, you will work closely and directly with the IT Director to implement and maintain software, hardware, and network connectivity. Supporting all organization-supported software applications and hardware.  Generating system reports, troubleshooting computer problems, determining the source, and advising  on appropriate actions.

Essential Functions:

  • Implementation of software and productivity tools, setup, diagnostics, repair, and overall usability of the customer computer system.
  • Provide technical service and support to offsite locations
  • Manage offsite installation, repair, maintenance
  • Diagnose errors or technical problems and determine proper solutions
  • Respond to staff questions in person, phone, email on all organization-supported technology systems.
  • Document resolutions and configurations for future reference.
  • Attend all meetings and training sessions as required.
  • Immediately report any problems or unusual occurrences to the supervisor.
Requirements

Minimum Experience and Skills Required:

  • Minimum 5 years of experience in supporting and configuring Windows-based hardware, printers, tablets, scanners, and cell phones
  • Minimum 5 years of experience in supporting and configuring Windows desktop operating systems, office productivity applications, and other software platforms.
  • Solid understanding of computer networking, associated hardware, and software
  • Must be able to work in a team-focused environment to accomplish goals and tasks.
  • Good communication and interpersonal skills.

Education, Licenses, and Certifications Required:

  • Certifications in Microsoft systems or other software platforms (Nice to Have)
  • B.A. or B.S., preferably in Information Technology, Engineering, or Health Care.

FOR IMMEDIATE CONSIDERATION,

QUALIFIED CANDIDATES ONLY

PLEASE FORWARD RESUME IN CONFIDENCE TO:

[email protected]
Job Overview
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