CARE ADVOCATE – PATIENT CENTERED SERVICES

Care Advocate – Person Centered Service

Jamaica Hospital has an exciting opportunity for a Person-Centered Service (PCS) Care Advocate to join our team. Reporting to the Network Director of Person-Centered Services, the PCS Care Advocate plays a key role in improving the patient experience within the MediSys Health Network by implementing proactive service recovery methods.

KEY RESPONSIBILITIES:

• Serve as a liaison between patients, families, and hospital staff to address concerns, complaints, and service-related issues.
  Escalate unresolved matters to appropriate personnel when necessary.
• Collaborate with teams to develop, implement, and participate in Person-Centered Care activities.
• Promote a culture of Person-Centered Care by advocating for patient needs and ensuring a compassionate, respectful healthcare experience.

Tagged as: care advocate