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Performance Improvement Coordinator

Full-Time

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

Jamaica Hospital

Performance Improvement Coordinator

Location: Jamaica Hospital Medical Center
Schedule: Full-Time | Monday–Friday, 8:00 AM – 4:30 PM
Salary Range: $110,000 – $120,000

Position Summary
Jamaica Hospital Medical Center is seeking a highly motivated and detail-oriented Performance Improvement (PI) Coordinator to support the implementation and oversight of the hospital-wide Performance Improvement Program. Reporting to the Director of Performance Improvement, the PI Coordinator plays a key role in advancing quality initiatives, ensuring regulatory compliance, and fostering a culture of safety, reliability, and continuous learning.

Our ideal  candidate will be a process-driven, organized, and proactive team player with a passion for healthcare quality and safety. This individual should be capable of managing complex projects, interpreting data trends, and fostering interdisciplinary collaboration to drive measurable improvements.

Key Responsibilities

  • Facilitate and implement quality improvement tools, methodologies, and initiatives across departments.
  • Conduct and support Root Cause Analyses (RCA) and Failure Mode and Effects Analyses (FMEA).
  • Participate in Quality Improvement Committees, task forces,
  • Abstract charts and review incident reports to identify performance gaps and recommend corrective actions.
  • Support peer review, risk management, patient safety, and infection prevention efforts as needed.

Tagged as: pi coordinator; cphq; fmea

Requirements
  • Bachelor’s Degree in Nursing (BSN) required; Master’s Degree preferred.
  • Current New York State Registered Nurse (RN) license required.
  • 3–5 years of experience in Quality/Performance Improvement within a healthcare setting.
  • Experience with quality methodologies such as RCA, FMEA, and continuous improvement models.
  • Proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, and Access.
  • Strong analytical, organizational, and project management skills.
  • Exceptional verbal and written communication abilities.
  • CPHQ (Certified Professional in Healthcare Quality) certification preferred.
Job Overview

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