Director of Case Management & Social Work

Director of Case Management & Social Work

Location: Jamaica Hospital Medical Center – Queens, NY
Job Type: Full-time
Salary: From $235K

About Us

Jamaica Hospital Medical Center (JHMC) is a 408-bed, fully accredited, community teaching hospital serving Queens and the surrounding NYC area for over a century. As a proud member of the MediSys Health Network, JHMC is nationally recognized for clinical excellence and innovation. Our hospital has received numerous accolades, including:

Healthgrades 2024 America’s 100 Best Hospitals Award (Top 5% nationwide)
First and only Joint Commission-Accredited Comprehensive Stroke Center in Queens
Affiliation with Memorial Sloan Kettering Cancer Center
We are expanding our services, including modernizing our Emergency Department, and are committed to delivering exceptional, patient-centered care.

Position Overview

JHMC is seeking a highly skilled Director of Case Management & Social Work to lead and oversee our Case Management and Social Work departments. This leadership role is responsible for implementing efficient care coordination strategies, ensuring regulatory compliance, and optimizing patient outcomes through effective resource utilization.

Key Responsibilities

Leadership & Operations

• Oversee the daily operations of the Case Management and Social Work departments.
• Supervise, mentor, and develop case managers, social workers, and support staff.
• Establish training programs and conduct performance evaluations.
• Monitor key performance indicators (KPIs) and implement quality improvement strategies.
• Manage departmental budgets, staffing, and resource allocation.
• Ensure compliance with federal, state, and accreditation standards (CMS, NYS DOH, Joint Commission).
• Foster a collaborative team culture focused on continuous improvement.
• Prepare and present reports on departmental performance to senior leadership.

Case Management & Social Work Oversight

• Develop and manage utilization review, discharge planning, and care coordination processes.
• Ensure patients receive comprehensive case management services, including assessments, care planning, and coordination.
• Oversee care plans addressing physical, emotional, social, and psychological needs.
• Resolve complex cases efficiently through interdisciplinary collaboration.

Tagged as: BSN, MSN, RN