ED Supervisor

Who We Are Jamaica Hospital Medical Center is a patient-focused, not-for-profit, community-based hospital conveniently located off the Van Wyck Expressway in Richmond Hill, Queens. Our hospital facility and associated outpatient clinic sites provide many medical and clinical services to an underserved community. Our Emergency Department contains a Level 1 Trauma Center and is equipped with technology that rivals the nation’s most prestigious healthcare systems. Jamaica Hospital Medical Center offers a comprehensive and growing array of services delivered by caring and highly skilled medical professionals. We are proud of the essential and elective services that we, as an organization, have provided to our growing community.

What You’ll Do

Assess employees’ work quality and accountability.
Supervises team members’ performance to ensure alignment with organizational policies and procedures.
Conduct quality reviews through daily auditing to ensure process adherence and delivery of quality service.
Manages the implementation of change initiatives while maintaining high levels of employee morale and productivity.
Monitor team assigned work queues and provide timely feedback.
Complete monthly work schedules that are responsive to business demands, process payroll timely.Review and complete radiology recall log and manage related patient correspondence.
Engage in service recovery in alignment with our mission, vision, and pledge.
Conduct team in-servicing on changes that have been made and implement new policies.
Ensures accurate and efficient patient registration processes/best practices are adhered to.
Ensure compliance with regulatory guidelines.
Recommends process improvement initiatives and implements/controls upon approval.
Creates and maintains an effective work unit.
Participates in interviewing and evaluating applicants/communicates employment recommendations.
Monitors and verifies TRACE application to ensure the provision of safe, quality emergent care.
Responsible for verification of benefits with all third-party insurance for acute inpatient admission.
Reviews and updates patient demographics, insurance information, and significant changes to inpatient accounts in a satisfactory manner.
On-call 24/7 for issues that arise within the department.
Perform all other duties assigned.

Tagged as: ED, supervisor