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ED Supervisor

Part Time

Join Jamaica Hospital Medical Center

Jamaica Hospital Medical Center—one of America’s 100 Best Hospitals by Healthgrades—is a 384-bed, not-for-profit, fully accredited community teaching hospital serving Queens since 1891, where we started in just a four-bedroom house. Today, we deliver nationally recognized care in cardiology, stroke, oncology, imaging, and emergency medicine, and are New York State’s only Primary Heart Attack Center and the first Comprehensive Stroke Center.

With an expanded Level I Trauma Center, Pediatric Emergency Department, modern maternity services, and over 120,000 ER visits annually, we offer dynamic opportunities for professional growth, impact and clinical excellence. Through our affiliation with Memorial Sloan Kettering Cancer Center and the upcoming opening of our newly built, state-of-the-art Cancer Center, we continue to expand access to world-class care.

As a safety-net hospital, filling a void for the people in the community, we proudly serve all patients regardless of ability to pay. Join us during this exciting period of growth and help shape the future of healthcare.

Mission: To serve our patients and the community in a way that is second to none. 

Vision: To be the premier integrated healthcare delivery system by providing the highest quality, most cost-effective service, which is accessible and sensitive to all.

This position is inactive

Jamaica Hospital

Who We Are Jamaica Hospital Medical Center is a patient-focused, not-for-profit, community-based hospital conveniently located off the Van Wyck Expressway in Richmond Hill, Queens. Our hospital facility and associated outpatient clinic sites provide many medical and clinical services to an underserved community. Our Emergency Department contains a Level 1 Trauma Center and is equipped with technology that rivals the nation’s most prestigious healthcare systems. Jamaica Hospital Medical Center offers a comprehensive and growing array of services delivered by caring and highly skilled medical professionals. We are proud of the essential and elective services that we, as an organization, have provided to our growing community.

What You’ll Do

Assess employees’ work quality and accountability.
Supervises team members’ performance to ensure alignment with organizational policies and procedures.
Conduct quality reviews through daily auditing to ensure process adherence and delivery of quality service.
Manages the implementation of change initiatives while maintaining high levels of employee morale and productivity.
Monitor team assigned work queues and provide timely feedback.
Complete monthly work schedules that are responsive to business demands, process payroll timely.Review and complete radiology recall log and manage related patient correspondence.
Engage in service recovery in alignment with our mission, vision, and pledge.
Conduct team in-servicing on changes that have been made and implement new policies.
Ensures accurate and efficient patient registration processes/best practices are adhered to.
Ensure compliance with regulatory guidelines.
Recommends process improvement initiatives and implements/controls upon approval.
Creates and maintains an effective work unit.
Participates in interviewing and evaluating applicants/communicates employment recommendations.
Monitors and verifies TRACE application to ensure the provision of safe, quality emergent care.
Responsible for verification of benefits with all third-party insurance for acute inpatient admission.
Reviews and updates patient demographics, insurance information, and significant changes to inpatient accounts in a satisfactory manner.
On-call 24/7 for issues that arise within the department.
Perform all other duties assigned.

Tagged as: ED, supervisor

Requirements

What You’ll Bring

  • 3+ year working in medical/and or medical insurance field preferred. Prior experience in EPIC preferred.
  • Prior experience in a medical insurance background is preferred.
  • Effective written, verbal, listening, and oral communication skills.
  • Excellent customer service skills and strong ability to multi-task. Knowledge of revenue cycle business operation preferred.
  • Knowledge of electronic verification systems to accurately verify eligibility status for acute inpatient accounts.
  • Typing/keyboard/computer navigational experience.
  • Proficient in Microsoft Word and Excel Prior experience or exposure to governmental and third-party payors Critical thinking/problem-solving skills.
  • Ability to communicate potential areas of opportunities for improvement.
  • Ability and willingness to embrace a growth mindset in a rapidly changing environment.
  • Ability to adapt and thrive in a fast-paced, high-stress environment.
  • Ability to perform harmoniously in a team-based environment.
  • Pleasant and calm personality. Ability and willingness to interact with people.
  • Ability and willingness to manage departmental specific expectations.
  • Ability and willingness to engage in crucial conversations.
  • Ability and willingness to conduct quality reviews of direct reports work performance.
  • Ability and willingness to monitor daily work productivity.
  • Proactive in addressing potential areas of team conflict, behavioral and performance challenges.
  • Ability and willingness to pivot to meet business demands.
  • Demonstrates initiative to meet the current role of the department and anticipate future needs/opportunities.
  • Ability and willingness to lead with integrity.
  • Ability to maintain confidentiality
Job Overview

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