Case Manager

CASE MANAGER – CASE MANAGEMENT DEPARTMENT
Full-Time | Jamaica Hospital Medical Center | Queens, NY

Jamaica Hospital Medical Center, a leading healthcare facility in Queens and member of the MediSys Health Network, is seeking a dedicated Case Manager (RN) to join our Case Management Department.

Ranked among 2024’s Best Hospitals in America and recipient of the Healthgrades 100 Best Hospitals Award, Jamaica Hospital is recognized for clinical excellence, innovation, and patient-centered care. As the first and only Comprehensive Stroke Center in Queens, we continue to expand our services, including a modernized Emergency Department and affiliation with Memorial Sloan Kettering Cancer Center.

 Key Responsibilities

• Conduct comprehensive assessments of medical, psychological, and social needs.
• Develop and implement individualized care plans with patients, families, and interdisciplinary teams.
• Coordinate patient discharges, ensuring safe transitions to home or other care settings.
• Document care in the EMR accurately for compliance and quality reporting.
• Collaborate with physicians, nurses, social workers, rehab, pharmacy, and other professionals.
• Educate patients and families on medications, follow-ups, and community resources.
• Manage high-risk and complex patients, proactively removing barriers and preventing readmissions.
• Advocate for patients and coordinate access to financial, social, and community resources.
• Ensure compliance with Joint Commission standards, CMS regulations, and hospital policies.
• Address unexpected challenges using problem-solving and crisis intervention skills.

Tagged as: case manager, patient care